InterFinancial Limited is committed to providing you with an excellent quality service - you should find your dealings with us to be prompt, efficient and friendly. However, we recognise that on occasion you may have cause to complain.
If you do have a complaint about any aspect of the service you have received our staff will be happy to help resolve your concerns. If you are unhappy with any aspect of the service from Fluent Money we would very much like to know so that we can try to put things right as soon as possible.
The InterFinancial Limited Complaints Procedure aims to provide you with a swift and satisfactory resolution to any issues you have encountered or problems you may want to draw our attention to. If you have a complaint, we promise to:
In the vast majority of cases, we are able to resolve issues quickly and satisfactorily by dealing with our customers directly. However, if you feel your complaint has not been fully or fairly dealt with, you may have the option of contacting the Financial Ombudsman Service (FOS) who may be able to take the matter further. You have six months from the date of our final response to refer your complaint to FOS.
InterFinancial Limited, Mont Crevelt House, Bulwer Avenue, St. Sampson, Guernsey GY2 4LH
T. 01227 647030
You can contact the Financial Ombudsman Service on 0845 080 1800.
Alternatively, you can write to:
Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall, London E14 9SR