InterFinancial Limited is committed to providing you with an excellent quality service - you should find your dealings with us to be prompt, efficient and friendly. However, we recognise that on occasion you may have cause to complain.
If you do have a complaint about any aspect of the service you have received our staff will be happy to help resolve your concerns. If you are unhappy with any aspect of the service from Interfinancial Limited, we would very much like to know so that we can try to put things right as soon as possible.
The InterFinancial Limited Complaints Procedure aims to provide you with a swift and satisfactory resolution to any issues you have encountered or problems you may want to draw our attention to. If you have a complaint, we promise to:
In the vast majority of cases, we are able to resolve issues quickly and satisfactorily by dealing with our customers directly. However, if you feel your complaint has not been fully or fairly dealt with, you may have the option of contacting the Financial Ombudsman Service (FOS) who may be able to take the matter further.
InterFinancial Limited, Mont Crevelt House, Bulwer Avenue, St. Sampson, Guernsey GY2 4LH
T. 01227 647030
You can contact the Financial Ombudsman Service on 0800 023 4567.
Alternatively, you can write to:
The Financial Ombudsman Service
Exchange Tower, London E14 9SR